Audit of SCAT Transportation Disadvantaged Grant Program - October 2019

8 | A u d i t o f S C A T T r a n s p o r t a t i o n D i s a d v a n t a g e d G r a n t P r o g r a m O c t o b e r 2 0 1 9 3. Compliance with SOP #707: ADA/TD Eligibility. Observation SOP #707 stipulates the criteria used to determine if an applicant is eligible for transportation disadvantaged services and requires that all transportation disadvantaged grant eligibility applications contain documentation to support age verification, disability certification, and income verification. During review of the 164 located paper applications, the auditor identified 58 applications which are non-compliant with the requirements of SOP #707. Of the 58 applications: • 19 applications do not have a signature on all required pages, • 34 applications are noted on the paper application as TD and do not have wage information, • 10 applications are missing a page, • 6 applications are lacking essential information. Additionally, SCAT is no longer collecting the documentation required by SOP #707 to approve income verification. Recommendation Develop and implement quality assurance processes to ensure that applications are reviewed prior to approval and are complete, contain necessary signatures, and contain required documentation. Management Response SOP #707 has been replaced with SOP #751, clarifying required documentation. The new Quality Assurance SOP #756, and increased focus on accuracy will eliminate future occurrences of pages without required signatures as well as missing pages.