7 | Follow-up of SCAT Transportation of Disadvantaged Grant Program October 2022 In April 2022 the Trapeze software suite used for eligibility and data collection system was replaced with Mobility Direct (eligibility) and Via (dispatching and data reports). This required a complete update to processes and procedures. The migration to Mobility Direct has eliminated the requirement for paper applications for the TD service. Migration of eligibility data from Trapeze to Mobility Direct is ongoing and is being reviewed for final upload. New Applications This process required that new applications received after April 11, 2022, be entered into Mobility Direct for eligibility decisions and into Via to enable the client to schedule trips. This entry has been conducted in-house and all applications entered in Mobility Direct are recorded. Each week the clients entered in the Via database and the Mobility Direct database have been audited to identify errors in manual data entry into Via. As errors are identified, the records in Via are updated to match the data present in Mobility Direct. Recertifications Recertifications are identified by using the client database extracted from the Trapeze system. The database from Trapeze was exported weekly until May 22, 2022. At this time the Trapeze system was taken offline, and the final export serves as the source of record for all clients active before April 11, 2022. Recertifications are identified on a weekly basis for the upcoming 90 days and applications are mailed to the client. The date applications are mailed are kept in a log to ensure applications are presented twice. Clients that have not returned their recertification package are not input into the Mobility Direct system and will not be able to schedule trips. If the client contacts the Mobility Manager to inquire about their lapse of eligibility, the Mobility Manager has been given the authority to extend their current eligibility by 90 days to ensure the transition does affect their service. At the point the Mobility Direct database becomes the source of record for eligibility the requirements in SOP-743 TD RECERTIFICATIONS will take effect. 2. Application Retention. Current Status, Follow-Up Audit dated October 2022: A new SOP #756 was implemented by Sarasota County Area Transit on July 08,2019. SOP #756 addresses Quality Assurance and implements several checks and balances ensure the record keeping is done in accordance with SCAT Transportation Disadvantaged Grant guidelines. During the review of a 75 total client applications the auditor identified: • 12 applications that were unable to located • 22 applications that had incomplete or missing information such as income information or pages from hard copy application • One client application that was missing applicants signature
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