6 | Audit of Contracted Human Services August 2024 Opportunities For Improvement and Management Responses The audit disclosed certain policies, procedures, and/or practices that could be improved. The audit was neither designed nor intended to be a detailed study of every relevant system, procedure, or transaction. As a result of the audit, observations and recommendations identified below are related to Standards: International Professional Practice Framework Standards (2017) • (Standard 2110) Communicating risk and control information to appropriate areas of the organization, and • (Standard 2130.A1) The effectiveness of controls related to operations and programs, reliability and integrity of financial and operational information, safeguarding of assets and compliance with laws, regulations, policies, procedures, and contracts. Global Internal Audit Standards (2024) • (Standard 9.1) Communicates risk and control information throughout the organization. • (Standard 9.1) To understand risk management and control processes, the chief executive must consider how the organization identifies and assesses significant risks and selects appropriate control processes. This includes understanding how the organization identifies and manages the following key risk areas: Effectiveness and efficiency of operations and programs, Reliability and integrity of financial and operational information, Safeguarding of Assets and Compliance with laws and/or regulations. The Opportunities for Improvement presented in this report may not be all-inclusive of areas where improvement may be needed. There were seven Opportunities for Improvement identified as a result of the audit: 1. Notification of Additional Funding 2. Timeliness of External Audits 3. Accuracy in Reporting Alternate Funding 4. Consistency with Insurance Requirements 5. Timely Report Submissions 6. Adequate Documentation for Reimbursement Payments 7. Residency Verification in Reimbursement Requests
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