8 | Audit of Public Utilities Billing and Collection Processes July 2024 3. Non-Compliance with County Resolution No. 2022-186, Adoption of Sarasota County Public Utilities Department Water and Wastewater Rules and Regulations, with one (1) instance of a customer not credited a required refund 4. Lack of formal policy or Standard Operating Procedures regarding issuance of customer refunds 5. Non-Compliance with County Resolution No. 2022-186, Adoption of Sarasota County Public Utilities Department Water and Wastewater Rules and Regulations, regarding terminating service for delinquent sewer‐only accounts
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