6 | Audit of Public Utilities Billing and Collection Processes July 2024 o A random sample of 50 new accounts opened between the dates of January 01, 2023 throught December 31, 2023. o A systematic random sample of 50 active security deposits between the dates of January 01, 2023 through December 31, 2023. o A random sample of 30 accounts that had charges written‐off at the end of Fiscal Year 2023. o A systematic random sample of 100 accounts with credit balance refunds issued between the dates of January 01, 2023 through December 31, 2023. o A random sample of 70 delinquent accounts between the dates of January 01, 2023 through December 31, 2023. o A random sample of 20 disconnected accounts between the dates of January 01, 2023 through December 31, 2023. o A total of 7 estimated billing accounts within the billing application between the dates of January 01, 2023 through December 31, 2023. o A total of 60 estimated billing accounts based on previous months consumption within the billing application between the dates of January 01, 2023 through December 31, 2023. • Identified opportunities for improvement.
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