1 | Audit of Public Utilities Billing and Collection Processes July 2024 Contents Executive Summary 2 Background and Objectives 3 Opportunities for Improvement and Management Responses 7 Audit Services Jeffrey Lilley, CPA, CIG Director of Internal Audit and Inspector General Auditors Sofya Bogdanova, CFE, CIGA, CIGI, CGI Internal Auditor/Investigator Blake Withee Internal Auditor/Investigator Please address inquiries regarding this report to Jeffrey Lilley, by e-mail at jlilley@sarasotaclerkandcomptroller.com or by telephone at (941) 650-0948. This and other reports prepared by the Office of the Inspector General are available at http://www.sarasotaclerk.com/inspectorgeneral/inspector-general-audit-reports.
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