16 | Audit of Public Utilities Billing and Collection Processes July 2024 Management Response Billing leadership has created a formal Standard Operating Procedure (SOP) for terminating service for delinquent sewer-only accounts. This process is also being integrated into the new CIS (Itineris UMAX) to ensure work orders are triggered once specific thresholds are met, ensuring consistency and preventing delays in addressing delinquencies and the continued accumulation of bad debt. The SOP is currently under review for final approval. Completion Date: Wednesday, August 7th.
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