10 | Audit of Public Utilities Billing and Collection Processes July 2024 Customer Information System Upgrade: Sarasota County Public Utilities has initiated the process of upgrading the Customer Information System (CIS) from Naviline to Itineris UMAX. This new CIS offers significant enhancements, including the capability to ensure that deposits are correctly assessed based on the type of service selected for connection, thereby preventing future deposit collection errors. Completion Date: October 2025.
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