10 | Audit of Building Permit Fees December 2024 2. Formalize Written Request Exceptions: Update the directive to include any exceptions of written refund requests. 3. Detail the Refund Process: Include explicit guidelines on refund approvals, documentation, and acceptable request methods (e.g., email). 4. Specify Roles and Responsibilities: Revise the directive to use specific job titles, reflecting the authority needed to approve refunds, that align with the organizational chart. Management Response Departmental Directive 1.10 has been updated as of 11/26/2024 to include the recommended changes suggested. Staff has been notified of the update and are implementing the changes. Per the Planning and Development Services Departmental Directive 1.09, the SOP will be reviewed yearly for any updates needed.
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