Annual Report of the Sarasota County Clerk and Comptroller

HOW OUR SERVICE CULTURE STORY BEGAN... T wo questions were asked of the executive leadership team: “How are we perceived, as an organization?” “How do we want to be perceived, as an organization?” These are typical questions asked of leadership--but what is not typical is what happened next. Each of the executives were asked to draw a picture that represented how we want to be perceived by both customers, and our employees. The ideas and works of art were compiled into one visual illustration of the desired branded culture, and customer experience. The start of the story begins at the bottom with the phrase “Own It”. As customers and employees navigate up through the complexity of all the services provided, the customer leaves appreciative of the services provided, and the employee feels confident that they provide the highest level of service to every customer. Ending the journey at the top of the story board—with a sailboat sailing into the beautiful Sarasota sunset—we are reminded to make a difference,“Every Day”. MISSION STATEMENT CORE VALUES: I .M.P.A.C.T. GOALS To Meet the Needs and Exceed the Expectations of Those We Serve, In Fulfilling Our Constitutional Obligations. I NTEGRITY: Being forthright with strong ethical values M AKING A DIFFERENCE: Always going the extra mile P ROFICIENCY: Demonstrating knowledge and experience A CCOUNTABILITY: Being responsible and answerable for our actions C OMMITMENT: Pledged to be consistent and dedicated T RUSTWORTHINESS: Taking actions that are reliable and responsible Maximize financial performance Enhance service delivery Enhance our value, reputation, and relationship with stakeholders Create a unified, engaged, and productive culture 1: 2: 3: 4: VALUES M I S S I O N GOALS STRATEGIC PLANNING 2